Frequently Asked Questions - FAQ
Used iPhone FAQ
Considering buying used iPhones in bulk but need more information? This Used iPhone FAQ covers common questions about orders, pricing, warranty, shipping, and account setup.If you cannot find your answer here, feel free to contact our team for further assistance.
FAQ
To get started, contact our team at +971 4 299 8990 or email enquiry@universaltelecomfzco.com. Share your contact details, business information, and the type of products you are interested in.
Our team will guide you through the onboarding process and provide the required steps to start purchasing.
For new customers, the minimum first order starts from 25 units. For regular orders, the minimum order value is typically USD 10,000, depending on stock availability and product type.
For exact details, contact our team for current requirements.
Universal Telecom provides a 60-day warranty on used iPhones. This warranty covers functional issues related to the device.
The warranty starts from the invoice date. Specific terms may vary depending on device condition and grading, which will be confirmed before purchase.
- COB (Certified Open Box): Fully tested devices with minimal signs of use, often in original packaging
- Brown Box: Devices packaged in standard boxes after testing and inspection
- CPO (Certified Pre-Owned): Professionally tested and verified devices prepared for resale
These terms help define device condition and packaging type.
To open an account, you may need to provide:
- Company registration documents
- Identification (for international clients)
- Billing and contact details
Our team will guide you through the exact requirements based on your location.
All payments are made via wire transfer (bank transfer). Payment details will be shared by your sales representative during order processing.
You can use:
- Your own shipping account
- Universal Telecom’s shipping service
Orders are typically shipped within 1–2 business days after confirmation. Our logistics process ensures safe and efficient delivery.
Our inventory changes regularly and includes a wide range of iPhone models in different grades, storage options, and conditions.
To receive the latest stock list, contact enquiry@universaltelecomfzco.com.